Junior application support engineer

Do you want to work work with a market-leading solution, front-line technology and team-up with drive, dedicated and skilled people?

Inriver is a highly ambitious, global company with high growth in the software industry. At inriver, you are guided by our values and work in an entrepreneurial atmosphere. You team up with amazingly talented people where our strong culture provides a collaborative platform supporting our globally growing organization.

We are now looking for a Junior Application Support Engineer to join our team in Chicago.

About the job & the team

Forget the traditional categories of first, second- and third-line support. You will balance the work between complex technical issues and how to’s. No day will be the same as you dive into logs and back end code, communication with customers and partners from the US, working closely with our Business Solution Architects, Developers and Cloud Engineers.

Our Global Support team has the responsibility to provide world-class support to all of our customers and partners to help them achieve their goals using our PIM Service, apps and integrations. The team is spread between Sweden, US and Philippines and composed of driven team players who work closely together to provide timely, pragmatic, and relevant solutions. Teamwork is vital to what we do and who we are, and we are committed to sharing knowledge within the team and our inriver Community to help each other improve. If we have the knowledge we shall share it!

As an Application Support Engineer, you will

• Support requests from our customers and partners
• Troubleshoot and provide creative solutions to technical problems
• Reproduce and debug issues across our PIM product, apps and integrations
• Collaborate closely with your colleagues, development, and Site Reliability Engineering team to meet customer requirements and deliver solutions in a timely manner
• Contribute to our knowledge platform and inriver community
• Teamwork and network both with our internal inriver teams but also with our customer and partner community
• Possess the ability to cooperate and work with all sorts of personalities
• Proactively identify areas of improvement and contribute to ongoing enhancements of our Support services

You should have

• Education level: Bachelor or master within relevant field
• Basic or intermediate knowledge in C# or equivalent code language
• Highly customer-centric, service minded
• English business level

We prefer if you

• Have experience working in an issue tracking system like Zendesk or similar.
• Have experience from similar systems like e-commerce, CMS or others
• Have previously provided technical or developer support at a technology company
• Have experience in SaaS support
• Have experience in .NET framework

Personal:

We are looking for a tenacious, outgoing, social, curious, and structured team member. You have a strong solution driven focus and a real passion for delighting customers every step of the journey.

Why Join Us:

At inriver, you'll be part of a dynamic team driving innovation in the SaaS industry. We offer competitive compensation, remote work flexibility, and opportunities for professional growth in a collaborative environment.

The position is based in Chicago, US. If you feel that you are the one we are looking for, do not hesitate, complete your application. Apply as soon as possible as we are working continuously with the applications for this assignment.

We look forward to hearing from you!