UI/UX Design Spring 2025 Intern - Remote

EP Note: Reposting limits to remote work here: "There is limited group of states or localities ineligible for Employees to regularly perform their work off-site. Those ineligible locations are Alaska, California, Colorado, Delaware, Illinois, Iowa, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, North Dakota, Oregon, Pennsylvania, South Dakota, Vermont, West Virginia, Washington, and Wyoming."

Department:

DigitalOur Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

UX/UI Design Spring 2025 Intern – Remote

Please print/save the job description because it won’t be available after you apply.

To be considered, please ensure that you attach a resume to your application.

As part of the cross-departmental Service Modernization effort, the Day of Travel team aims to reduce costs, improve the overall Customer experience, and remove friction from the airport lobby & gate areas on our Customers’ day of travel. Our team designs and delivers thoughtful Customer-facing digital self-service tools that span across native apps, desktop, mobile web, and kiosk.

Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth. We entrust our Interns to make an impact on their Team in real-time projects, work toward Company initiatives, and achieve our Purpose of connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel, all while having fun and developing yourself as a future professional.      

Additional details:  

• Join Southwest as a Spring 2025 Intern, with a 12-week internship lasting from January 28th through April 17th, 2025. 
• Work fully remotely, with opportunities to connect with your Team and other workgroups virtually and potential to travel to visit our Corporate Campus in Dallas, Texas. 
• There is limited group of states or localities ineligible for Employees to regularly perform their work off-site. Those ineligible locations are Alaska, California, Colorado, Delaware, Illinois, Iowa, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, North Dakota, Oregon, Pennsylvania, South Dakota, Vermont, West Virginia, Washington, and Wyoming. 
• If you currently reside in an ineligible state, you may relocate to an eligible state and be considered for an internship 
• Dedicate a minimum of 24 hours each week to your internship responsibilities and tasks, up to 40 hours a week. We recommend checking your spring schedule now to ensure availability.  
• Receive an hourly pay listed below in “Time Commitment and Pay” and receive a one-time, $1,000 stipend (Paid $500 on first paycheck and $500 at midpoint of internship) 
• Receive free, unlimited travel privileges for yourself (taxes and fees may apply on international travel). 
• Interns will receive any required equipment, such as a laptop, for the internship. 

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Duties and Responsibilities:

The duties and responsibility of the UX/UI Intern may include but are not limited to:

• Design impactful & delightful user experiences for Southwest external and internal digital experiences, with an ability to execute through requirements.
• Generate ideas and refine concepts with Stakeholders including Project Team Members and other UX Designers in the community of practice.
• Employ resources and optimize work efficiently within scope of responsibility.
• Initiate courses of action in line with Digital Experience strategy, drive forward and follow through against promised timelines.
• Construct hypotheses, seek solutions and best practices in determining information structure, wireframes/prototypes, and user interactions in a manner that is simple and intuitive.
• Communicate all types of interaction, create a point of view, collaborate effectively, present with poise and confidence.
• Seek out best practices from across competitive digital experiences and apply learnings to design deliverables.
• Create stimuli for usability studies and partner with the User Research Team to facilitate tests with Customers.
• Research and maintain up to date knowledge of information architecture, user experience, web design, accessibility and usability trends.
• Work with Leader to align on priorities, constructively address project work, and build personal development plans.
• Commit to a capstone project & presentation to share with relevant Stakeholders.
• May perform other job duties as directed by Employee's Leaders.

Basic Qualifications:

• High School Diploma, GED or equivalent education required.
• Must be at least 18 years of age.
• You must have a valid U.S. Social Security Number to complete the full hiring process.
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.

Education

• Progress towards a degree, major or minor in Graphic design, Communication design, Human and Computer Interaction, Industrial Design, Service Designer or a similar degree required.
• Progress towards a 4-year undergraduate degree preferred
• To be eligible, you must be currently enrolled as a full-time student (as defined by your university) at the time of application and during the internship
• At least one semester remaining at the time the internship ends is preferred  
• Minimum 2.5 cumulative GPA at the time of application

 Experience

• Specialized knowledge preferred:
• Digital Experience Design
• User Experience Design
• Digital Marketing
• Marketing
• Large Organization Experience

Knowledge, Skills and Abilities

• Knowledge of a variety of design tools specializing in wire framing (ex: Figma, Axure, UX Pin, Visio, etc), visual design (ex: Sketch, Figma, Photoshop, Illustrator, etc), and prototyping (ex: Principle, Marvel, Invision, Adobe XD, etc)
• Basic knowledge of JIRA, Microsoft Project, and/or Trello preferred.
• Basic knowledge of project management principles and methodologies such as agile, scaled agile (SAFe), waterfall, etc. preferred.
• Basic understanding of working with development and basic understanding of HTML and CSS preferred.

Time Commitment and Pay:

• Part-Time 24-40hrs a week.
• Must maintain a consistent weekly schedule during normal business hours at a max 8hrs per day and no fewer than 24hrs per week.
• January 28th – April 17th (12 weeks).
• $23 per hour + $1,000 stipend paid in two installments of $500.

Please print/save the job description because it won’t be available after you apply.

To apply, you must submit your application and a resume for each role online at www.southwest.com/careers.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need accommodation at any point in the hiring process due to a disability, you may email the Accommodations Team or call 877-792-4792.

Southwest Airlines is an Equal Opportunity Employer.

Please print/save this job description because it won't be available after you apply.

Job Posting End Date

09/15/2024