UI-UX Designer

About the job you’re considering

Application Support including Release & Deployment / UI/UX Enhancements and Testing / L3 support - TechOps, 3rd party coordination

Application Services

• Provide technical support for business-critical software applications, diagnosing and resolving user issues in a timely manner.
• Monitor application performance, resolve technical issues, and perform root cause analysis for recurring problems.
• Serve as the primary point of contact for application-related inquiries, working with users to address their needs.

Release & Deployment

• Participate in the testing of new or updated applications, ensuring they meet functional requirements and quality standards.
• Assist with the release & deployment and rollout of new software versions or updates to users.
• Ensure smooth transition and minimal disruption during application changes, including user training and documentation.
• Perform enhancements as per requirements and ability to deploy.

Reporting & Management

• Collect and analyze data from the applications to generate reports and provide insights to stakeholders.
• Monitor application usage and performance metrics to identify trends and potential issues.
• Provide recommendations for improving workflows or streamlining processes through better application use.
• Work with project managers and customers to ensure the applications meet evolving business requirements.
• Update design documents as needed.

Experience Required

• UI/UX design principles (design thinking, human centered design, accessibility standards)
• React JS
• Prototyping, wireframing, user research, usability testing.
• Bachelor’s degree in Info Tech, Computer Science, or related field (or equivalent work experience).
• Previous experience in a managed services role or IT support (typically 5+ years).
• Demonstrable examples of compelling UX designs for applications with high transaction volumes.
• Demonstrable understanding of information architecture.
• Demonstrable experience of collaboration and communication skills on complex assignments.
• Experience overseeing UX developers implementing UX designs in an Agile environment.
• Excellent problem-solving and troubleshooting skills.
• Strong communication skills; ability to explain complex technical concepts to non-technical users.
• Customer-oriented; ability to work both independently and as part of a team.
• Familiarity with IT service management frameworks preferred (i.e. ITIL)
• Knowledge of application performance monitoring tools.
• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
• Familiarity with databases (SQL, Oracle, etc) and querying for data analysis.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to

engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get the future you want | www.capgemini.com