UX Research Associate

Vial is a hyper-scalable biotech company advancing programs into the clinic by leveraging dramatically cheaper trials and computationally designed therapeutics.

Our mission is to reimagine drug development in order to cure all human diseases. We have assembled a talented team of clinical operators, chemists, and innovative thinkers to achieve this vision.

Vial is based in San Francisco, California, and was founded by Simon Burns in October 2020. Since our founding, we have grown rapidly to a team of 100+ employees with over $100 million in funding from leading investors including General Catalyst, Box Group, and Byers Capital.

Vial is rebuilding the infrastructure to advance research. By deploying technology at every step, we are creating a more efficient future for drug discovery.

Vial is looking for an Associate UX Researcher to work alongside the Research and Product team. In this role, you will support multiple initiatives at Vial collaborating with UX Researchers to plan and execute studies that drive product development. The ideal candidate will have a strong sense of ownership, the ability to work efficiently, often with fast turnarounds, while delivering high quality research that informs product strategy.

• Support the planning and execution of research studies, including setting up tools, tracking study progress, and helping manage logistics for end-to-end studies
• Help with synthesizing research findings, identifying trends, and drafting reports or presentations that communicate insights clearly to stakeholders
• Collaborate closely with other researchers to execute research plans, including user recruitment, running user interviews, usability tests, and surveys
• Help conduct qualitative research that varies in approach, scale, scope, timeframe and methodologies

• 1-2 years of experience conducting user research preferably in a startup environment
• Experience conducting user interviews, surveys, and usability testing, with a strong understanding of research methodologies
• Ability to work effectively with cross-functional teams, including designers, product managers, and engineers, to help translate research findings into actionable insights
• Strong sense of ownership, effective communication, and cross-functional collaboration
• Strong organization and documentation skills to ensure research processes, participant data, and findings are well-managed and accessible

Innate curiosity.

At our core, we embody an insatiable curiosity. Our journey into the realm of clinical trials was ignited by a firsthand understanding of the challenges involved. This innate curiosity drives us to constantly innovate, seek fresh ideas, and bring our vision of reimagining clinical trials to life.

Fostering autonomy.

Autonomy is our guiding principle. We firmly believe that when team members are entrusted with autonomy, they unleash their true potential. Our culture fosters an environment where each individual takes ownership of their domain, empowering them to make a profound impact.

The pursuit of mastery.

We are dedicated to cultivating mastery. We understand the value of honing expertise in a craft. The pursuit of mastery, coupled with a deep sense of pride in one's workmanship, fuels our unwavering commitment to tackle intricate challenges. At Vial, we foster a culture of highly autonomous professionals, each an expert in their field, collaborating on an immensely demanding endeavor together.

Move fast, stay humble.

Our strength lies in agility and humility. We firmly believe that intellectual honesty and a nimble mindset are the pillars of success. By staying adaptable and open-minded to all solutions, we tackle obstacles head-on, remaining humble in the face of adversity. This enables us to surmount the hurdles that confront us at every twist and turn.

• Competitive Equity Compensation
• Health, Dental, and Vision Benefits
• Retirement Savings Plan with Company Matching after 90 Days of Employment
• One time, Remote Office Setup Stipend
• Paid Parental Leave
• Remote-First, Flexible Work Schedule
• Observed US & Canada Holidays
• Unlimited Vacation

We prioritize candidate safety. Please be aware that official communication will only be sent from @vial.com and @vial.career addresses. Vial is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.